EY VODW is a leading consultancy firm specializing in customer experience. We pride ourselves on delivering innovative solutions that drive growth and efficiency for our clients across various industries. As we continue to expand our marketing, sales, and service consulting team – one of two EY VODW clusters – we are looking for a talented and motivated Marketing and Customer Experience Analyst to join us.

The opportunity - What future are you building towards?

You will join a young team of enthusiastic analysts and consultants that is part of the worldwide EY Customer collective. The collective holds 1500+ professionals across 20+ countries in the fields of marketing, sales, service, design, engineering, and delivery.

Our team - Do great minds always think alike?

The VODW department transforms customer-centric companies from start to finish. Through our combined expertise, we strengthen organizations and provide their teams with the knowledge, tools, and energy they need to move forward. We help organizations define objectives and strategy, design the future, and shape reality. With our heads in the clouds and our feet on the ground. Our VODW department consists of marketing, sales and service analysts and consultants, designers, technologists, data scientists, and transformation specialists who, together with colleagues in other countries, shape the global EY Customer collective.

Responsibilities – How can you make a lasting impact in a rapidly changing world?

• You work closely together with our team of designers, technologists, data analysts and transformation specialists to identify a client’s or organization’s opportunities and challenges, to translate these to project approaches and to execute these projects.

• keep yourself informed of current market, sector, consumer, and technology trends, to collect and analyze these trends (and underpinning data and information) and to translate them to relevant insights.

• develop new concepts, processes, business models, (digital) strategies, ways-of-working, and operating models, which you will in many cases see being brought to life.

• create models and methods to measure and manage impact and (customer and business) value contribution.

• make impact in the daily lives of the many varieties of customer we serve (consumers, employees, civilians, and patients) by enhancing their customer experience.

Job requirements – Where do you start if you want to change the world?

• You have completed a relevant master's degree with excellent results, preferably in business administration or marketing.

• recently graduated or are a young professional with 0-2 years of relevant work experience as a consultant or (strategic) marketer.

• a strong analytical and conceptual skills.

• a structured and solution-oriented way-of-working.

• a customer and business value mindset.

• excellent command of the English and Dutch language, both written and verbal.

• eagerness to learn and grow in a dynamic team environment.

Already interested? Apply now!

What we offer – Is everything that counts being counted?

• Vitality: the choice is yours. An online session with an external vitality coach, practical tips on topics such as nutrition, energy, sleep, and mindset, a discount at Healthcity, and/or a voucher card to rent a padel court.

• Flexible working: you decide where and when you work in consultation with your team. At home, at the office, at the client's location, or from another European country (up to 20 working days per year).

• Salary: in addition to your fixed salary, depending on EY's financial performance, you may be eligible for a bonus. You are also entitled to an expense allowance (depending on the position) and an internet allowance of €40 net per month.

• Time off: you are entitled to 29 vacation days per year when full-time employed and you have the option to purchase additional days.

• Training and education: EY believes it's important to provide everyone with the opportunity for continuous development. Therefore, we offer various soft and hard skills training programs, external courses, and the possibility to enroll in additional education. For example, you can obtain an MBA to broaden your skills in leadership, business, and tech.

• Mobility: contribute directly to our ambition to reduce EY's carbon footprint to zero by 2025. With the new scheme, you can choose from diverse sustainable options through the EY My Daily Travel app or online platform. This includes lease bicycles, electric shared scooters, electric shared cars, flexible lease cars, and various subscriptions for public transport. You can also track your CO2 footprint using the app.

To learn more about working at EY, please visit the following link: What it's like to work here | EY - Netherlands

The office

Our office in Amsterdam is located in the Zuidas, a bustling area where many businesses are situated. In our Cross Towers, Anouchka welcomes up to 1.000 people every day upon arrival. Haven't had breakfast yet? Taib will make his special smoothie for you or simply a delicious cappuccino. During the lunch break, the team of Hans and Mehdi will be ready with a fresh lunch for you. For a breathtaking view of Amsterdam, head to the 22nd floor. Collaborating takes on a new meaning with the Wavespace. This high-tech environment brings clients and colleagues together virtually from all over the world!

Recruitment procedure – How can you prepare for a long life together?

The recruitment procedure consists (in general) out of 2 interviews and/or a Business Case (about port folio). An (online) assessment and a pre-employment screening will also be part of the process.

Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre-employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years, integrity questionnaire, verification of ID, diploma’s and/or work experience and consultation of the Dutch insolvency registry.