Oversees the development of a mature/dynamic multi-year customer plan detailing critical insights and new business opportunities aligned to customer priorities. Directs the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners. Coaches team on expanding strategic network of key internal and external partners and decision makers to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Initiates collaborative opportunities with key internal and external partners and business and technical decision makers. Manages team efforts to execute on collected feedback on additional needs, products, and features. Coaches team on leveraging Microsoft sales strategies. Leads in strategic discussions by articulating ideas to transform customer business models to better serve their own customers, and increase profitability and market. Leads by example to leverage unique, strategic industry-focused business insights and opportunities. Proactively owns and elevates a transformative customer engagement strategy. Drives execution of long-term strategies. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.